Privacy Policy

Effective Date: 14 July 2025

Grandview Kitchens Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. What Information We Collect

We may collect the following types of personal information when you visit our website, contact us, or use our services:

• Name

• Email address

• Phone number

• Postal or site address

• Information about your kitchen or joinery needs

• Any other information you choose to share with us

We may also collect non-personal data such as browser type, pages visited, and time spent on the site via cookies or analytics tools.

2. How We Collect Information

We collect personal information in a variety of ways, including:

• When you submit an enquiry via our website contact form

• When you contact us by phone, email or in person

• During consultations or appointments

• Through social media interactions

• Via cookies and analytics when you use our website

3. Why We Collect Your Information

We collect your personal information to:

• Respond to your enquiries and provide quotes

• Deliver our design and joinery services

• Arrange consultations or appointments

• Improve our website and customer experience

• Send marketing communications (only with your consent)

• Comply with legal obligations

4. Disclosure of Personal Information

We will never sell your personal information. We may disclose it to:

• Our employees and contractors (only as needed to deliver services)

• Service providers who assist in website hosting, marketing, or analytics

• Regulatory bodies or law enforcement, where required by law

All third parties are required to handle your data in line with Australian privacy laws.

5. Marketing Communications

We may use your personal information to send you updates, design inspiration, or promotions. You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

6. Cookies and Website Analytics

We use cookies and tools such as Google Analytics to collect non-personally identifiable information about how visitors use our website. This helps us improve performance and user experience. You can control or disable cookies in your browser settings.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely in digital systems with restricted access.

8. Access and Correction

You have the right to access or correct your personal information at any time. To request this, please contact us using the details below. We may need to verify your identity before fulfilling your request.

9. Contact Us

For questions about this Privacy Policy, to access or update your information, or to make a complaint, please contact:

Grandview Kitchens Pty Ltd

32-36 Burgess Road
Bayswater North VIC 3153

03 9729 8211

We will respond to your enquiry or complaint as soon as reasonably possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website. We recommend reviewing it periodically.